Frequently asked questions
Our vision is to end factory farming. Sounds like a strange way to achieve this – making ethical dog products – but it could actually work. The idea is to support the ethical farming community in a commercial sense.
By increasing the amount of products we buy from ethical producers, we should (in theory) reduce the amount that’s spent on the alternative. We also plan to funnel profits back into education and advocacy for animal welfare and the environment. At this early stage we’re looking at changing the labeling laws so that people know exactly what they’re buying.
The big dream is to set up a fund to support new free-range farms, so that people who really want to be in this industry, can get a hoof up… so to speak. You can find out how much the Frontier Pet community has contributed to ethical farming by checking out our counter on the home page.
No. All of the transactions occur through a secure server via our bank or PayPal. Your details are completely safe.
Water is heavy. When the water is extracted out of the product through free-drying, most of the weight is extracted with it. Adding water back to reconstitute, adds the weight back. This DOES NOT mean that you are diluting the product – you are reconstituting it back to it’s original raw form.
Yep. The dried product will not take up all of the water. It will absorb most of it, but you will see the food ‘swimming’ around in the water. That is just fine. Your dog will lap up the water and then eat the soft food. If you want the water to be completely absorbed in the dried product, then just let it stand for longer.
You'll actually find that, even with the full amount, your dog will lose weight to its optimum. That’s because Frontier Pet food is very low in carbohydrates. It’s the added carbs (and sugars) in most commercial foods that add weight to your pup. Plus our food is high in protein and the right kind of fats, which are what dogs need to burn for energy. So try them on the recommended serving size first.
This is the main query we get. Yes our serving sizes are correct. Remember that you are adding back 75% of the total weight of the product in the form of water. If you were to take all of the water out of a steak, you’d end up with a very small piece of meat. It’s exactly the same principle. Please do not overfeed your dog. Stick to the guides. If you are still unsure, contact us, we’ll talk you through it.
It is recommended that you introduce Frontier Pet food over a period of a week. So, start by adding 20% Frontier Pet food to their normal meal, then increase this every day till it’s 100% Frontier Pet food.
That depends on the type of allergy your dog has. If your dog has an allergy, it’s likely to be to grains or the environment. If it’s environment there’s not a lot you can do (except maybe move), but if it’s a grain allergy then Frontier Pet food is quite okay for your dog as it is gluten free.
Frontier Pet food has a super long shelf life, so many people think it must be full of preservatives. This is not the case. Frontier Pet foods and treats contain no preservatives. They don’t need to. The freeze-drying process extracts all of the water from the food, leaving a very low moisture content. Also, the ‘water activity’ level in the food falls below the level where any micro-organism can live. So it doesn’t go ‘off’. Once you’ve added the water back in of course, that changes things. Reconstituted food can be kept in the fridge for 3 days.
Absolutely! As far as we know, we’re the only pet food company that conducts micro-biology tests on all of our products, all of the time. We even do it for the individual ingredients. So you can be assured that the product is not only nutritionally superior, but extremely safe. We guarantee it.
Absolutely! Dogs cannot digest complex carbs and that’s what you’ll find in corn, wheat and other cereal products. Dogs get their energy from proteins and fats – not from wheat. Even if you supplement your dogs diet with food scraps from your table (and we all do…) avoid giving them pasta and rice – it’s just not that good for them. Be assured that there’s no gluten in our stuff.
You’ll notice there is a freeze-dried value and a reconstituted value on your packaging. The freeze-dried value is a lot higher because it’s concentrated. After you’ve added water, the values go down. For energy and calorific content, look to the reconstituted values.
A couple of reasons. Pork is one of the most digestible of proteins. It’s very lean, it’s completely safe and it’s really really yummy. Pigs are also one of the most Factory Farmed animals on the planet – hundreds of millions of them. We source our pork from ethical farms. By supporting these farmers we’ll help grow the industry and, with time, eliminate Factory Farms. That’s our dream anyway and we’re sticking with it.
No. Back in the day – like way back in the day – pigs were found to have an intestinal worm that made people and animals sick. It’s just not the case anymore. In fact, Australia has been cleared of anything ‘bad’ in pigs for many decades. Plus there are other safeguards used by Frontier Pets. Firstly, our pork food has been freeze-dried. That means that there is no moisture left in the product (in its dry form) to ‘house’ any bacteria. Secondly, we undertake micro-biology tests on all of our produce to ensure that they are clear of any nasties. So you can rest assured that our pork products are quite safe for your dog. And they love it!
The pork we use comes from Western Plains Pork. The pigs are outdoor bred in an extremely clever eco-system that significantly supports animal welfare. I have personally visited the farm on a number of occasions and can attest to the quality of care all the animals receive. They are definitely ethically farmed – no question. To find out more about Western Plains Pork, go to the OUR PRODUCERS section on this website.
No. They’re not. In fact, 70% of the worlds’ cows are penned up in Factory Farm conditions where they are grain fed. It’s not natural and it’s not fair. Take a drive around a U.S. country-side and play ‘spot the cow’. You won’t find any. They’re all in sheds or crammed together in grassless pens. We are heading the same way in Australia. Don’t be misled. It’s happening here.
Dogs really like eggs. Give them one and see them chomp it down. Eggs are what they would have scavenged for back in the day. We use free-range eggs because the alternative… eggs from battery caged chickens… is just not worth thinking about. In fact, by supporting this industry we’ll help end this appalling and inhumane practice.
It sounds fancy but freeze-drying has actually been around for a while. Think of your two-minute noodles. Both the noodles and the tiny peas and carrots are freeze-dried. Coffee is freeze-dried. Your camping food is freeze-dried and a lot of the food used in the military and by astronauts is the same. Simplified, freeze-drying is a process that removes the water from the food. Given that water is the main ingredient of everything, you end up with a dry product that weights about 4 times less. The good news is that the nutritional value of the food remains intact – as you’ve simply just removed the water. When you add the water back, you are reconstituting the food back to its original form. That’s why your two-minute noodle peas look and taste like peas when you add the water and that’s why Frontier Pet tastes so fabulous to your dog because it’s meat and veges! Clever eh?
It’s not a cheap process, freeze-drying. That’s true. But the bottom line is that you’re not buying water when you buy freeze-dried food. And given that food is mainly water (95% if you look at fruit & veg) you’re taking out a lot of the bulk and weight of the produce by simply extracting it. So, whilst Frontier Pet food may seem expensive when you look at it as a dried, raw product, when you reconstitute it, you’re getting four times more than you pay for. So a $49.95 per kilo price is actually just over $12 per kilo, which is actually similar to most brand name dry dog foods. You’re getting a much better product and you’re not paying any more for it.
Freeze-drying removes the water from the raw product. Reconstituting it simply means adding the water back in. It’s NOT the same as just adding water to a dry product. If you added water to dry kibble you wouldn’t be reconstituting the kibble, you’d just be making slush. Frontier Pet food is brought back to its original form by adding the water. We’re just not selling you the water.
Apart from being the tastiest thing on the planet, paddywhack is the muscle that sits on the back of the cows neck. Our paddywhack is freeze-dried and contains nothing other than the product.