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Frequently Asked Questions

Having trouble finding the perfect food for your beloved pets?

Frontier Pets is here to help! You can also contact us directly at (02) 6682 4163 or email us at customercare@frontierpets.com.au. We'd love to chat about your pet's nutritional needs.

Our Purpose

Why are we doing this?

We’re on a mission, and it’s a big one. We want to help end factory farming.

Making ethical pet food and treats sounds like a strange way to achieve this, but it actually makes sense. Our pets are the second largest consumers of intensively farmed animals on the planet. This equates to literally billions of kilos of meat, most of which are the bi-products of intensively farmed animals.  

Imagine if this produce came instead from animals that are raised in a free-range (for the whole of life) system that supports their natural environment.

The impact would be massive enough to change the world.

Why should I choose Frontier Pets?

At Frontier Pets, we offer premium-quality pet food and treats that are made from 100% free-range meat and offal, free-range eggs, wild-caught fish, and organic fruit and vegetables.

Our ingredients are sourced exclusively from Australian farmers who practice sustainable agriculture. Our goal is to help change the world, one nutritious bowl of pet food at a time. That's why our motto is "feed good, do good".

We have developed our food in collaboration with a leading vets, scientist, and animal nutritionist to ensure that we deliver unparalleled nutrition for your cat or dog.

We make a bold claim that our freeze-dried food is the best pet food on the planet, but we stand by it.

Our commitment to delivering the highest-quality nutrition for your pet is at the heart of everything we do.

Why is your mission to "Help End Factory Farming" ?

As humans, we are the world’s largest consumers of factory farmed animals. Our pets are the second largest. Our goal at Frontier Pets is to help end factory farming and we believe that our pets can play a big role in achieving this.

Made from 100% free-range protein and organic produce sourced directly from Aussie farmers practising sustainable agriculture, this pet food is better for your pet and better for the planet.

So not only are you feeding good, you're doing good. Now that is "Goodness Beyond the Bowl".

To learn more about why free-range meat is better than factory-farmed proteins, check this blog out.

Getting Started

How to transition your pet to Frontier Pets freeze-dried raw food?

If your pet has been on a diet of dry kibble and/or processed wet food, it’s important to transition gradually to raw feeding as a complete balanced meal.* Raw food is digested differently from processed food. Transitioning too quickly to raw feeding can cause stomach upset.  

Similarly, if your pet is used to dry kibble or canned food, they may be fussy with raw food at first, so gradually introducing raw food will help their taste buds adjust. 

Start with 20% Frontier Pets Raw Freeze-Dried food and 80% of your pet’s ‘usual’ food. Feed the 20/80 ratio for 2-4 days; if there are no major concerns, adjust the ratio to 40/60 for the next 2-4 days. Increase Frontier Pets by 20% every 2-4 days until you feed 100% Frontier Pets food as a complete balanced meal. 

This guide only follows general Vet advice for transitioning to raw feeding. However, every pet is unique and may transition at a different pace. If you have concerns, it’s best to contact your Vet or Animal Health Specialist. Learn more about how to transition to raw pet food.

*Frontier Pets Freeze-Dried Raw Pet Food can be used as a complete balanced meal for 100% raw feeding, or as a Topper for a raw nutrient boost to their usual meals. 

Should I reduce the recommended serving size if my dog is overweight?

You'll actually find that, even with the full amount, your dog will lose weight to its optimum. That’s because Frontier Pet food is very low in carbohydrates. It’s the added carbs (and sugars) in most commercial foods that add weight to your pup. Plus, our food is high in protein and the right kind of fats, which are what dogs need to burn for energy. So try them on the recommended serving size first.

The serving quantities seems small is this right?

This is the main query we get. Yes, our serving sizes are correct. Remember that you are adding back 75% of the total weight of the product in the form of water. If you were to take all of the water out of a steak, you’d end up with a very small piece of meat. It’s exactly the same principle. Please do not overfeed your dog. Stick to the guides. If you are still unsure, contact us, we’ll talk you through it.

How do I prepare Frontier Pets food for my pet?
1. Measure the food
  • Check the "Daily Feeding Guide" on the pouch or use Frontier Pets' online feeding calculator to find the right amount for your pet.
  • Remember, Frontier Pets food is concentrated, so the serving sizes might seem smaller than what you're used to.
2. Add water
  • Once you have the measured food, add the same amount of warm water. For instance, 1 cup of food gets 1 cup of water (1:1 ratio). Learn More.
3. Rehydrate and serve
  • Pour the water over the food and let it sit for about 30 seconds. The food will rehydrate and swell up.
  • Once most of the water is absorbed, serve it to your furry friend.

Tips:

  • Switching foods? Introduce and transition Frontier Pets food gradually over a week, mixing it with your pet's current food and slowly increasing the Frontier Pets amount each day.
  • Frontier Pets food is great for pets with allergies as it's grain-free.
Should the dry food absorb all of the water?

When you add dry food to your pet's food, you don't have to wait for it to soak up all the water.

The freeze-dried food won't absorb all the water, but that's okay. Your pet will enjoy lapping up the water and eating the soft food. If you prefer the water to be completely absorbed, just let it sit for a bit longer.

Frontier Pet food's nutritional content is all in the dry pellet, so you can feed it either wet or dry. It is preferable to add water because the food breaks down and creates a 'gravy', which dogs love. They are more likely to lap up the water, which has its own nutritional benefits.  If your dogs, cats or puppies prefer to eat the food dry, that's fine, but make sure there is plenty of water available.

Daily Feeding Guide

How much should I feed my pet?

The amount you should feed your pet will depend on your pet's size, age, and activity level. You can refer to our Daily Feeding Guide to accurately determine the appropriate amount of food to feed your dog, puppy, and cat on a daily basis.

Daily Feeding Guide for Dogs
Daily Feeding Guide for Puppies
Daily Feeding Guide for Cats

How much should I feed my dog?

Check out the Dog Daily Feeding Guides.

They are reference for the amount of Frontier Pets Freeze-Dried Raw food to feed your dog, based on their weight.

It's important to remember that these are just a guide. You may find that you require less or more food per day based on your dog's age, condition and activity levels. As the owner or carer of your beloved pet, you are the best person to judge how much food your dog should require.

Here are some additional points to consider:

  • Transitioning to Raw Food: If your dog is new to raw feeding, remember to transition them onto our Freeze-Dried Raw Dog Food carefully. See our 'How To Transition to Raw Feeding' information here.

The following information is general advice, but as each pet is an individual, seek veterinary advice if you’re not confident or are concerned, particularly if you think your pet might have special dietary needs or has had a reaction to a standard or raw diet before.

How much should I feed my cat and kitten?

Check out the Daily Feeding Guides here as a quick reference for the amount of Frontier Pets Freeze-Dried Raw food to feed your cat and kitten based on their weight.

While our cat feeding guides and raw cat food recommendations offer a starting point, remember they're just that—a starting point. Factors like your pet's age, overall health, and activity level can influence its daily food needs. As their owner, you're in the best position to observe their appetite and adjust portions accordingly.

Here are some additional points to consider:

  • Transitioning to Raw Food: Remember to transition carefully if your cat is new to raw feeding. See our 'How To Transition to Raw Feeding' information here. Cats can be finicky eaters and may take longer to accept change, so persistence may be needed. Don't be discouraged if your cat doesn't gobble it down straight away. Start by offering a small amount, like a couple of pellets, mixed with their current food. This will also help their tummies adjust. If all goes well, you can slowly increase the amount of raw food every few days. We recommend consulting your veterinarian if your cat has any pre-existing health conditions or if the transition seems difficult.

The following information is general advice, but as each pet is an individual, seek veterinary advice if you’re not confident or are concerned, particularly if you think your pet might have special dietary needs or has had a reaction to a standard or raw diet before.

How much should I feed my puppy?

Here are the Puppy Daily Feeding Guides which is a quick reference for the amount of Frontier Pets Freeze-Dried Raw food to feed your puppy, based on their weight.

It's important to remember that these are guides only. You may find that you require less or more food per day based on your puppy's age, condition and activity levels. As the owner or carer of your beloved pet, you are the best person to judge how much food your puppy should require.

Here are some additional points to consider:

  • Transitioning to Raw Food: If your puppy is new to raw feeding, don't forget that you need to transition carefully. See our 'How To Transition to Raw Feeding' information here.

The following information is general advice, but as each pet is an individual, seek veterinary advice if you’re not confident or are concerned, particularly if you think your pet might have special dietary needs or has had a reaction to a standard or raw diet before.

Our Pet Food

Is Frontier Pets food complete and balanced?

Frontier Pets food is formulated to meet or exceed the nutritional levels established by the Association of American Feed Control Officials (AAFCO) and the National Research Council (NRC) UK to be a complete and balanced food for adult dogs, puppies, and adult cats.

Frontier Pets dog food is freeze-dried. This is a very clever process that removes all of the water from the raw ingredients, leaving the original calorie and nutritional content completely intact.

The end result is a dry food that can be kept in a warm dry space in your cupboard. And it can be kept there for up to 2 years without any spoilage or need for preservatives.

When you’re ready to feed your dog, you just add warm water to the dry ingredients and it reconstitutes to its original raw form. It’s clever and it’s nutritionally off-the-charts good!

Can my dog eat your product if it has allergies?

That depends on the type of allergy your dog has. If your dog has an allergy, it’s likely to be to grains or the environment. If it’s environment there’s not a lot you can do (except maybe move), but if it’s a grain allergy then Frontier Pet food is quite okay for your dog as it is gluten free.

How can Frontier Per Food last if it has no preservatives?

Frontier Pet food has a super long shelf life, so many people think it must be full of preservatives.  This is not the case.  Frontier Pet foods and treats contain no preservatives.  They don’t need to.  The freeze-drying process extracts all of the water from the food, leaving a very low moisture content.  Also, the ‘water activity’ level in the food falls below the level where any micro-organism can live.  So it doesn’t go ‘off’.  Once you’ve added the water back in of course, that changes things.  Reconstituted food can be kept in the fridge for 3 days.

Are Frontier Pet products quality and safety tested?

Absolutely!  As far as we know, we’re the only pet food company that conducts micro-biology tests on all of our products, all of the time.  We even do it for the individual ingredients.  So you can be assured that the product is not only nutritionally superior, but extremely safe.  We guarantee it.

Is Frontier Pets Gluten Free?

Absolutely!  Dogs cannot digest complex carbs and that’s what you’ll find in corn, wheat and other cereal products.  Dogs get their energy from proteins and fats – not from wheat.  Even if you supplement your dogs diet with food scraps from your table (and we all do…) avoid giving them pasta and rice – it’s just not that good for them.  Be assured that there’s no gluten in our stuff.

What do the nutritional values on the label mean?

You’ll notice there is a freeze-dried value and a reconstituted value on your packaging.  The freeze-dried value is a lot higher because it’s concentrated.  After you’ve added water, the values go down.  For energy and calorific content, look to the reconstituted values.

Why Pork?

A couple of reasons.  Pork is one of the most digestible of proteins.  It’s very lean, it’s completely safe and it’s really really yummy.  Pigs are also one of the most Factory Farmed animals on the planet – hundreds of millions of them.  We source our pork from ethical farms.  By supporting these farmers we’ll help grow the industry and, with time, eliminate Factory Farms.  That’s our dream anyway and we’re sticking with it.

Isn't Pork dangerous for dogs?

No.  Back in the day – like way back in the day – pigs were found to have an intestinal worm that made people and animals sick.  It’s just not the case anymore.  In fact, Australia has been cleared of anything ‘bad’ in pigs for many decades.  Plus there are other safeguards used by Frontier Pets. Firstly, our pork food has been freeze-dried.  That means that there is no moisture left in the product (in its dry form) to ‘house’ any bacteria. Secondly, we undertake micro-biology tests on all of our produce to ensure that they are clear of any nasties.  So you can rest assured that our pork products are quite safe for your dog.  And they love it!

What does ethically farmed Pork mean?

The pork we use comes from Western Plains Pork. The pigs are outdoor bred in an extremely clever eco-system that significantly supports animal welfare.  I have personally visited the farm on a number of occasions and can attest to the quality of care all the animals receive. They are definitely ethically farmed – no question.  To find out more about Western Plains Pork, go to the OUR PRODUCERS section on this website.

Aren't all cows free-range and grass-fed?

No. They’re not. In fact, 70% of the worlds’ cows are penned up in Factory Farm conditions where they are grain fed. It’s not natural and it’s not fair. Take a drive around a U.S. country-side and play ‘spot the cow’. You won’t find any. They’re all in sheds or crammed together in grassless pens. We are heading the same way in Australia. Don’t be misled. It’s happening here.

Why free-range eggs?

Dogs really like eggs. Give them one and see them chomp it down. Eggs are what they would have scavenged for back in the day. We use free-range eggs because the alternative… eggs from battery caged chickens… is just not worth thinking about. In fact, by supporting this industry we’ll help end this appalling and inhumane practice.

What is Freeze-Drying?

It sounds fancy but freeze-drying has actually been around for a while.  Think of your two-minute noodles.  Both the noodles and the tiny peas and carrots are freeze-dried. Coffee is freeze-dried. Your camping food is freeze-dried and a lot of the food used in the military and by astronauts is the same. Simplified, freeze-drying is a process that removes the water from the food. Given that water is the main ingredient of everything, you end up with a dry product that weights about 4 times less. The good news is that the nutritional value of the food remains intact – as you’ve simply just removed the water.  When you add the water back, you are reconstituting the food back to its original form. That’s why your two-minute noodle peas look and taste like peas when you add the water and that’s why Frontier Pet tastes so fabulous to your dog because it’s meat and veges! Clever eh?

Is Freeze-dried Pet Food expensive?

It’s not a cheap process, freeze-drying. That’s true. But the bottom line is that you’re not buying water when you buy freeze-dried food. And given that food is mainly water (95% if you look at fruit & veg) you’re taking out a lot of the bulk and weight of the produce by simply extracting it. So, whilst Frontier Pet food may seem expensive when you look at it as a dried, raw product, when you reconstitute it, you’re getting four times more than you pay for. So a $49.95 per kilo price is actually just over $12 per kilo, which is actually similar to most brand name dry dog foods. You’re getting a much better product and you’re not paying any more for it.

What is meant by reconstituted?

Freeze-drying removes the water from the raw product. Reconstituting it simply means adding the water back in. It’s NOT the same as just adding water to a dry product.  If you added water to dry kibble you wouldn’t be reconstituting the kibble, you’d just be making slush. Frontier Pet food is brought back to its original form by adding the water. We’re just not selling you the water.

What's a Paddywhack?

Apart from being the tastiest thing on the planet, paddywhack is the muscle that sits on the back of the cows neck. Our paddywhack is freeze-dried and contains nothing other than the product.

Subscription

How do I set up a subscription plan with Frontier Pets?

Anyone can set up a pet food subscription and enjoy the benefits!

Just click on the "Subscribe & Save" option when you're buying your pet's favourite food. Choose how often you'd like deliveries to arrive, with options ranging from every 2 weeks to every 12 weeks. Then, complete your checkout process to start saving 10% on your subscribed pet food!

How do I manage or change my subscription?

If you're on a subscription plan and need to make changes, sign in with your email address and follow the prompts to update your subscription order. Let us know if you need any help by contacting us at customercare@frontierpets.com.au.

How do I cancel my subscription?

Looking to cancel your subscription? No worries—it happens! Just go to your account settings and look for the "Manage Subscription" section. Once you're there, you should see a button that says "Cancel Subscription"—that's your golden ticket! Click that button, and you're all set. Your subscription will be cancelled, and you won't be charged again.


Is there a minimum subscription time required?

No, you can cancel your subscription at any time.

What does it entail to become a subscription plan member?

Experience the convenience of receiving fresh, raw freeze-dried pet food delivered right to your doorstep. Enjoy a 10% discount on every order, and say goodbye to the worry of running out of pet food with our hassle-free subscription service.

Delivery & Return

How do I make a return?

You can return any unopened or faulty product for a refund or replacement. Contact us on customercare@frontierpets.com.au and we can help you with this process.

When during the day do you deliver?

Australia Post and StarTrack collect packages daily during business hours, approximately between 11 am and 2 pm. Therefore, we process all our orders daily before 10 am. Delivery times by our shipping carriers vary throughout the day, depending on your location.

Do I have to be home when it’s delivered?

When checking out, you have the option to select 'Authority to Leave Unattended'. This allows the delivery driver to leave your parcel at the address without requiring a signature, provided it is safe to do so.

Our product is delivered in a dry form and does not require refrigeration like other raw pet food companies' offerings. It simplifies the raw food experience.

When do I get my money refunded?

If you return an unopened or defective product, you will be eligible for a refund or replacement after your order has been received back at our warehouse. The refund will be processed using the same payment method that was used for the original purchase.

Where can I follow my order?

You will receive an email with your tracking advice once your order has shipped. You can also log in to your Frontier Pets account to check your tracking there.

How can I get in touch?

You can reach us at customercare@frontierpets.com.au or on 02 6682 4163.

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