Terms of service

This website is operated by Frontier Pets. Throughout the site, the terms “we”, “us” and “our” refer to Frontier Pets. Frontier Pets offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Frontier Pets, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Frontier Pets and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of P.O. Box 907 Helensvale Queensland AU 4212.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at info@frontierpets.com.au.

The promoter of the Surprise Treats (Promotion) is Frontier Pets Pty Ltd ABN 67 153 986 1-3 Winjeel Road, Evans Head, NSW 2473 (Promoter).

Information on how to enter and prizes forms part of these terms and conditions (Terms). You acknowledge that by entering into the Surprise Treats (Promotion) you have read and understood these Terms and that your entry is deemed to be an acceptance of these Terms.

1.1 The Promotion is open to all residents of Australia who are 18 years or older (Entrants)

1.2 Employees and immediate family members of the Promoter and of any related bodies corporate or any agencies associated with the Promoter, are not eligible to enter.

2.1 The Promotion commences on December 1st 2024 at 9:00am AEDT/AEST and will continue until terminated by Frontier Pets at its sole discretion. Any termination will be announced on our website and via our communication channels. Entries received outside the Promotion Period will not be valid.

3 How to enter the Promotion

3.1 This is a game of chance and skill plays no part in determining the winner[s]. Each entry will have an equal chance of winning.

3.2 To enter the Promotion, Entrants must:

Entry into the Promotion is strictly limited to individuals who hold an active auto-ship subscription with Frontier Pets during the entire Promotion Period. Non-subscribers or those with paused/cancelled subscriptions are not eligible to participate.

3.3 A valid email address is required to enter the Promotion.

3.4 Entrants are automatically entered into the Promotion upon the successful processing of an order through their active Frontier Pets auto-ship subscription during the Promotion Period. Each processed auto-ship order constitutes one (1) entry.

3.6 Any attempt to use automated or unfair methods to gain entries will result in disqualification (at the absolute discretion of the Promoter).

3.7 The Promoter is not responsible for any lost, late, or misdirected entries.

4.1 There are 20 prizes to be won per month.

4.2 The Prize is non-transferable, and no cash alternative is available.

4.3 The Prize is valued at RRP$ 18.95 plus GST and includes:

(1)1x bag of Beef Tripe Treats; or

(2) 1x bag of Beef Heart Treats

4.6 All Prizes are subject to availability. The Promoter reserves the right to substitute the Prize with an alternative of equal or greater value subject to compliance with applicable laws.

4.7 The Prize must be taken as described and no compensation will be payable if the winner is unable to use the Prize. Any costs incurred in connection with taking or using the Prize will be the sole responsibility of the winner.

4.8 The value of the Prize is accurate and based upon the recommended retail price(s) at the commencement of the Promotion Period. The Promoter accepts no responsibility for any variation in the value of the Prize after that date.

4.9 The Prizes are not transferable and cannot be taken, refunded, exchanged or transferred for cash.

5 Winner Selection

5.1 The winners will be randomly selected from all valid entries received during the Promotion Period.

5.3 The Promoter may draw a second and third name at the time of the prize draw and record those names. If the first drawn Winner cannot be contacted or does not claim the prize in accordance with condition 6.3, the second drawn Winner will be contacted by the Promoter. If the second drawn Winner cannot be contacted, the third drawn Winner will be contacted by the Promoter. The second and third drawn Winner’s names will not be published or contacted unless the Winner fails to claim their prize during the 7 day period after notification of the draw by the Promoter. The second and third drawn Winners will not receive any prize unless the earlier drawn winning entrants are not able to be contacted.

6 Winner notification and verification

6.1 The Winner will:

Receive a bag of complimentary treats and a thank you note in their next order.

6.4 Entrants are responsible for notifying Promoter of any change to their contact details during the Promotion Period.

7 Social Media

7.1 The Promotion is in no way affiliated, sponsored, or endorsed by Facebook and/or Instagram or any other social media platforms.

8 Privacy and consent

8.1 All Entries become the property of the Promoter.

8.2 By submitting an entry into the Promotion, the Entrant agrees: (1) to the Promoter’s privacy policy;

(2) that their personal information will be used by the Promoter and the Promoter’s third party service providers and any applicable regulators, in connection with the administration of the Promotion and announcement of the Winners; and

(3) to receive direct marketing materials about Frontier Pets and the Promotion. The Entrant’s personal details will be stored in accordance with the Promoter’s privacy policy.

8.3 The Promoter will not otherwise share an Entrant’s personal details with any third parties except in accordance with the Promoter’s privacy policy, these Terms and as required by law (including to authorities that regulate this Promotion and organisations that will need to allocate the prizes to the Winners).

9.1 By submitting an Entry, the Entrant:

(1) consents to the Promoter using photographs and/or video content of the Entrant and/or the Entrant’s pet (Image) for external and internal promotional purposes (including marketing, social media marketing, press releases, television advertising, brochures and other media promotions) in any media and in any manner as the Promoter may determine including but not limited to online and print material, in perpetuity; and

(2) agrees to participate in promotional activities without additional compensation.

9.2 The Entrant acknowledges and agrees that the Promoter is under no obligation to use the Image.

9.3 The Entrant agrees that all content created by the Promoter featuring the Entrant shall be the sole and absolute property of the Promoter. This includes any content adapted or reproduced by the Promoter.

Entry is the Entrant’s own original work and that Frontier Pets receives the necessary IP rights to be able to use any such creative work in its own advertising materials etc]

10 Intellectual Property

10.3 By entering the Promotion and submitting an Entry, entrants:

(2) understand and consent to the Promoter, anyone acting on behalf of the Promoter and the Promoter’s licensees, successors and assigns, having the right, where permitted by law, to print, publish, broadcast and distribute the Entry, first name of the Entrant and statements about the Promotion for news, publicity, information, trade, advertising, public relations and promotional purposes without any further compensation, notice, review or consent;

(3) represent and warrant that an Entry is an original work of authorship and does not violate any third party’s proprietary or intellectual property rights. If an Entry infringes upon the intellectual property rights of another, the Entrant will be disqualified at the sole discretion of the Promoter. If the content of an Entry is claimed to constitute infringement of any proprietary or intellectual property rights of any third party, the Entrant will, at their own sole expense, defend or settle such clams.

11 Promoter Responsibility

11.1 Except for any liability that cannot be excluded by law (including under the Australian Consumer Law), the Promoter excludes all liability for any loss or damage whether direct, indirect, special or consequential arising in any way out of the Promotion, including, but not limited to any liability arising from or in connection with:

(1) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

(2) any theft, unauthorised access or third party interference;

(3) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;

(4) any tax liability incurred by the winner or Entrant; and

(5) use of, or condition of, the Prize including any personal injury or illness caused by the Prize.

11.2 If despite condition 11.1, the Promoter incurs a liability to an entrant under any law which implies a warranty into these Terms which cannot legally be excluded, the Promoter’s liability in respect of the Promotion is limited, in the Promoter’s discretion, to resupplying such goods or services which form part of the Promotion, or paying the costs of resupplying those goods or services.

11.3 These Terms do not exclude or limit the application of any statutory provision (including a provision of the Competition and Consumer Act 2010 (Cth)), where to do so would contravene that statute.

11.4 Any decision of the Promoter is final and no correspondence will be entered into (subject to any applicable directions provided by a licensing authority in relation to any disputes about these Terms).

11.5 To the maximum extent permitted by law, the Promoter reserves the right to amend these Terms, or cancel the Promotion at any time without liability to any entrant or other person (subject to compliance with applicable regulations and any directions of a licensing authority).

11.6 If for any reason this Promotion is not capable of running as planned (including where the Promotion is impacted by infection by computer virus, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures, changes to the availability of the Prize or any other cause beyond the control of the Promoter), the Promoter reserves the right in its sole discretion and subject to any written direction given by a relevant regulatory authority, to cancel, terminate, modify or suspend the Promotion and no compensation will be payable to any Entrants.

11.7 The laws of the State of New South Wales, Australia shall govern these Terms. The parties submit to the non-exclusive jurisdiction of the New South Wales Courts and the Courts of the Commonwealth.